PRIVACY POLICY

We are committed to protecting your privacy and developing technology that gives you safe online experience. We have established this Privacy Policy so that you can understand how we treat your Personal Information and other information provided by you.

When you use this Site, you expressly consent to the use of your personal information and other information as described in this Privacy Policy.

Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information, whether at work or at home. In general, you can visit the Site without telling us who you are or revealing any Personal Information about yourself. However to use certain services of the Site including including without limitation our referral service and special offers, you must provide us with your personal information. We also from time to time provide content in exchange for such information.

When you visit the site without telling us who you are or revealing any Personal Information, the only information we collect and store is the name of your Internet service provider, the web site that referred you to us, the pages you request and the date and time of those requests. This information is used to generate statistics and measure site activity to improve the usefulness of customer visits. During such visits to this Site, we do not collect or store Personal Information.

Besides your personal information, we also may request information about your interests and activities, your gender and age, and other demographic information. We use registration pages and contact forms to collect personal data, and traffic logs to determine site statistics. While the personal information we collect is submitted by you voluntarily, we also collect some non-identifiable information involuntarily using various technologies.

If you choose to provide us with your Personal Information on the Web, we may transfer that Information to our third-party service providers anywhere in this world. The information may be sent to servers located in the United States and other countries around the world.

We strive to comply with all applicable laws around the globe that are designed to protect your privacy. Although legal requirements may vary from jurisdiction to jurisdiction, we intend to adhere to the principles set forth in this Privacy Policy even if, in connection with the above, we transfer your Personal Information to jurisdictions that may not require an "adequate" level of protection for your Personal Information. In other words, our goal is to provide protection for your Personal Information no matter where that Personal Information is collected, transferred, or retained.

We collect your personal and other information in many ways:

    • Information from other sources - We may periodically collect both personal and non-personal information about you from other businesses, business partners and other third parties. Examples of such information include: type of service provided or availed of, location where the service was provided or availed of, etc. We may also collect demographic data in order to improve this Site and customer service.
   • Information about others - When you use this Site and avail certain services of this Site, you may be required to provide personal information about other people. E.g. If you use our website to send others (friends, relatives, colleagues, etc.) information that may interest them through our system, we may store your personal information, and the personal information of each such recipient.
   • Information collected automatically - We automatically collect information from your browser when you visit our website. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us and the referring website address. For more details on Cookie, please refer to our Terms & Conditions.

This Site has advertisements and links from third-parties, including our authorized service providers’ ad networks. If you click on the advertisements or links, you may be directed to other sites and these sites may use tracking technologies, such as cookies, to collect information about users who view or interact with their advertisements. This information allows them to deliver targeted advertisements and gauge their effectiveness. We do not provide any personal information to these third parties.

Where permissible, we may use the information you provide for marketing and customer service purposes. We may also provide your information to eldercare Providers with whom we have a referral and marketing arrangement. These Providers are either engaged in health care-related activities (other than general eldercare products and services); or marketing services and products that are useful to seniors and/or their families (such as medical treatment or research of a particular disease or condition).

We use your personal information to:

   • Improve and customize the content and layout of the Site and other materials
   • Notify you of updates to the Site.
   • Notify you of relevant products and services.
   • Notify you of upcoming events and programs
   • Deliver the products and services that you have requested;
   • Manage your account and provide you with customer support;
   • Perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others;
   • Communicate with you by e-mail, postal mail, telephone and/or mobile devices or send newsletters about products or services that may be of interest to you
   • Communicate with you with regard to partially completed service requests;
   • Develop and display content and advertising connected to your interests on our site and other sites;
   • Perform background screening, which may include the use of third parties, on service professionals
   • Enforce our terms and conditions;
   • Manage our business and
   • Perform functions as otherwise described to you at the time of collection.

Under no circumstances will we sell or receive payment for licensing or disclosing your personal information. We will not rent or sell your personally identifying information to other companies or individuals, unless we have your consent. We may share such information in any of the following limited circumstances:

   • We have your consent.
   • We provide such information to trusted businesses or persons for the sole purpose of processing personally identifying information on our behalf. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Privacy Policy and appropriate confidentiality and security measures.
   • We are required to do so by law
   • We have a good faith belief that access, preservation or disclosure of such information is reasonably necessary to protect our rights, property or safety and that of users or the public.

We may use the services of third party providers to perform certain services on our behalf including without limitation processing credit card payments, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality and supporting contests, surveys and other features offered through this Site or performing background checks of caregivers or service providers. We may disclose your personal information to such third party providers. However such third party providers only have access to personal information needed to perform their functions and are not permitted to share or use such information for any other purposes and are subject to contractual confidentiality restrictions.

We provide certain services through this Site in partnership with other businesses. When you avail of such services through this Site, we may share your personal information with such partner businesses. If you participate in any promotional offer or program of such partner business, we will share your personal information and other information with such partner business. We use you personal information to match your request against our list of caregivers and service providers to allow them to contact you using the e-mail address or other contact information you provided.

In the event of any payment defaults by you, we may release your personal and other information to collection agents and credit agencies. If you are concerned about our collection and use of your personal information, you can choose not to provide us with certain information but it may affect your use of certain features and services provided through this Site. You can opt not to receive any commercial or promotional emails or newsletters from us by accessing your account and opting out. All commercial or promotional emails sent by us will provide you with an option to opt out of receiving such messages in the future. It may take up to 10 days for us to process an opt-out request. You request to opt out may take a few days to process. During these days, you may continue to receive such emails and newsletters.

You will at all times receive various types of transactional and relationship e-mail communications, such as service announcements, administrative notices, and surveys. You cannot opt out of receiving them.

If you do not want us to share your mailing address with any particular user of this Site, you can notify us at any time by emailing us.

While we cannot guarantee privacy perfection, we will address any issue to the best of our abilities as soon as possible.

If you send us emails containing your Personal Information, we will only use this information to identify you as a user of this Site and to determine how to respond to your email. We will not use this information other than to resolve the matter identified in the email.

By using this Site, you consent to the terms of this Privacy Policy and to our processing of Personal Information for the purposes given above as well as those explained where we collect Personal Information on the Site. Should the Privacy Policy change, we will take every reasonable step to ensure that these changes are brought to your attention by posting all changes prominently on the Site for a reasonable period of time.

If you feel there are issues which we have not addressed through this Privacy Policy, please contact us immediately and we will try and resolve them promptly.